Steeredge values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the data you provide while using our website and services. By interacting with Steeredge online or placing an order, you agree to the terms outlined below.
1. Information We Collect
We collect information directly from you when you:
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Create an account
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Place an order
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Subscribe to our newsletter
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Fill out a contact or inquiry form
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Leave a review
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Interact with our customer service team
The information may include your:
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Name
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Email address
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Phone number
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Shipping and billing addresses
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Payment details (processed securely through third-party gateways)
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Order history
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IP address and device information
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Cookies and browsing behavior on our website
2. How We Use Your Information
We use your data to:
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Process and fulfill orders
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Communicate order updates and tracking details
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Respond to customer service requests
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Provide account support
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Send promotional emails (only if you’ve opted in)
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Improve website performance and user experience
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Prevent fraudulent activity
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Comply with legal obligations
We retain your information for as long as necessary to fulfill these purposes, unless a longer retention period is required or permitted by law.
3. Sharing Your Information
We do not sell or rent your personal information to any third party. We may share it with:
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Payment processing providers to securely complete transactions
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Shipping companies to deliver your orders
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Email marketing services for updates and promotional content (only if you subscribe)
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Website analytics tools (e.g., Google Analytics) to understand website usage and improve performance
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Legal authorities if required by applicable law or to enforce our terms of service
All service providers we engage with are contractually obligated to handle your data with care and confidentiality.
4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance functionality, personalize content, and measure performance. These include:
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Session cookies for remembering items in your cart
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Persistent cookies to recognize your device during repeat visits
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Analytics cookies to track behavior and improve site usability
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Marketing cookies to tailor ads if you visit our site through promotions
You can control cookie settings through your browser. Disabling them may impact certain features, such as remembering your cart items or login preferences.
5. Email and SMS Communication
If you sign up for emails or provide your phone number for order tracking, we may contact you with:
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Order confirmations and updates
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Promotional offers and new arrivals
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Surveys or feedback requests
You can unsubscribe at any time by clicking the unsubscribe link in our emails or replying “STOP” to SMS messages.
We do not send unsolicited marketing communications. All messages are sent only after user consent or as part of the service process.
6. Data Protection
We implement technical and organizational measures to secure your personal data from unauthorized access, alteration, or loss. These measures include:
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Secure socket layer (SSL) encryption
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PCI-compliant payment gateways
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Access restrictions to sensitive areas
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Regular monitoring for security threats
Despite our efforts, no method of online transmission or storage is 100% secure. If you suspect any breach or unauthorized access, please contact us immediately.
7. Third-Party Links
Our website may include links to third-party services or platforms. These sites operate independently and have their own privacy policies. We encourage reviewing their terms before submitting any information, as we are not responsible for their practices.
8. Your Rights
You have control over your personal information. Upon request, you may:
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Access the data we have about you
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Correct any inaccurate or outdated details
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Delete your personal data (unless required for legal or transactional reasons)
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Withdraw consent to marketing messages
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Object to certain types of processing
To make such requests, reach out using the contact details at the end of this page.
9. Data Transfers
If you are accessing our website from outside India, your information may be transferred to, stored, or processed in a country different from your own. By using our services, you consent to this transfer, understanding that data protection laws may differ in those jurisdictions.
We ensure that all transfers comply with applicable data protection laws and that your rights remain protected.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices. The latest version will always be available on this page. Continued use of our website after updates implies acceptance of the revised terms.
We recommend reviewing this page periodically to stay informed.
11. Contact Us
For questions, concerns, or requests related to your personal information, contact us at:
SteerEdge Customer Support
Email: support@steeredge.in
Phone: +91-9211485737
Business Hours: Monday–Saturday, 09:00 AM to 7:00 PM IST
We take privacy seriously and aim to resolve any concerns promptly and transparently.