Terms of Service

Steeredge operates this website (steeredge.in ) and provides products under the following terms and conditions. By using this site, you confirm agreement to these terms. If you do not agree, please stop using the website immediately.

SECTION 1 - GENERAL

By agreeing to these Terms of Service, users confirm that they meet the legal age requirement in their state or province of residence. If granting access to minor dependents, the user takes full responsibility for their actions on the website.

Users are prohibited from engaging in illegal or unauthorized activities while using Steeredge’s services. This includes, but is not limited to, violating copyright laws, attempting fraudulent transactions, or misusing the platform for any unlawful purpose.

Steeredge strictly prohibits the transmission of harmful software, such as viruses, worms, or malicious code, that could disrupt website operations or compromise user security. Any attempts to interfere with the platform’s functionality will lead to immediate termination of access.

Any breach of these terms may result in account suspension, order cancellations, or legal action. Steeredge reserves the right to take appropriate measures against individuals violating these conditions to maintain a

SECTION 2 -  MODIFICATIONS

Steeredge may update these terms at any time without prior notice. Users should check this page regularly for any updates. Continued use of the website after modifications signifies agreement to the revised terms. If there are significant changes affecting user rights or obligations, Steeredge may communicate such updates through emails, notifications on the site, or other appropriate channels.

SECTION 3 - PRODUCT DETAILS

Product descriptions, images, and prices are regularly updated to maintain accuracy. However, minor differences may exist due to variations in manufacturing, design updates, or differences in screen settings. Steeredge does not guarantee that colors, textures, or other visual aspects will match exactly as seen on a device. Pricing errors or discrepancies may be corrected at any time, and Steeredge reserves the right to adjust prices without prior notice. In cases where an incorrect price is displayed, Steeredge may cancel the order and provide a refund.

SECTION 4 - ORDERS

Placing an order represents a formal request to purchase the selected products. Steeredge reserves the right to accept or decline any order at its discretion. Orders may be rejected for reasons including but not limited to payment failures, unavailability of stock, errors in product listings, or suspected fraudulent activity. Once an order is confirmed, customers will receive an email or SMS with order details. If an order is canceled by Steeredge, a full refund will be processed using the original payment method. Customers should ensure that all information provided during checkout is accurate to prevent issues with order processing.

SECTION 5 -  PAYMENT PROCESSING

Payments are securely processed through third-party gateways. Steeredge does not store credit card details or payment credentials. Customers are responsible for ensuring that billing and shipping details are accurate. Any failed transactions or payment disputes should be resolved with the respective payment provider. Orders will only be processed after successful payment confirmation. If fraudulent activity is suspected, Steeredge may place the order on hold or cancel it entirely.

SECTION 6 -  SHIPPING AND DELIVERY

Shipping times vary based on location, selected shipping method, and carrier availability. Estimated delivery timelines are provided at checkout but may change due to factors such as weather conditions, carrier delays, or high demand periods. Once an order is shipped, customers will receive tracking details via email or SMS.

Shipping Responsibilities:

  • Customers must provide a valid and complete shipping address. Steeredge is not responsible for packages lost due to incorrect addresses provided at checkout.

  • If an order is undeliverable due to an incorrect address, the package may be returned to Steeredge. Reshipment may require additional charges.

  • If an order is marked as delivered but not received, customers should check with neighbors, security personnel, or local delivery offices before contacting support.

  • Damaged or missing items must be reported within 48 hours of delivery. Customers may be required to provide photos of packaging and products to initiate a claim.

Shipping charges, if applicable, are calculated based on location, product weight, and selected delivery service. Free shipping may be offered under specific conditions, as detailed during checkout.

SECTION 7 -  RETURNS AND REFUNDS

Steeredge provides a return and refund policy for cases where a customer receives a defective or incorrect item. Return requests must be initiated within the timeframe mentioned on the product page. Requests made after this period may not be accepted.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • Unused and in original condition

  • All packaging, labels, and accessories intact

  • No signs of use, damage, or alterations

Customers are advised to retain all packaging materials until they confirm satisfaction with their purchase. Items that do not meet these conditions may not be eligible for a return or refund.

Return Process

Once a return request is submitted, Steeredge will provide instructions on how to proceed. The returned product must be shipped using a reliable courier service with proper tracking. Any loss or damage during return transit is the customer’s responsibility, unless otherwise stated.

Refund Process

Refunds are processed only after the returned product is received and inspected. If approved, the refund is credited to the original payment method within the standard processing time. If an item does not meet the return conditions, the customer will be notified about the rejection of the refund request.

Non-Returnable Items

Certain products are classified under non-returnable categories, including specific accessories or hygiene-related items. These cannot be returned unless they arrive damaged or incorrect. Customers should check product descriptions carefully before placing an order.

For more details, refer to our Refund Policy.

SECTION 8 -  CANCELLATIONS

Orders can be canceled before they are shipped. Once dispatched, cancellations are no longer possible, and customers must follow the return process if they no longer want the item.

To request a cancellation, customers should contact Steeredge through the designated support channels. Refunds for canceled orders are processed within the standard timeline based on the payment method used. If an order is canceled by Steeredge due to stock unavailability, incorrect pricing, or any other reason, a full refund will be issued.

Customers are advised to review their orders before confirming the purchase. Steeredge is not responsible for changes in customer preference after an order is processed. If a product is out of stock after an order is placed, Steeredge will notify the customer and offer alternatives or a refund.

For prepaid orders, refunds will be initiated after cancellation approval. Processing time depends on the payment provider, and customers will be notified once the refund is issued.

SECTION 9 -  WARRANTY

Certain products may come with a manufacturer’s warranty, which will be specified on the product page. Warranty claims must be processed directly with the manufacturer unless Steeredge offers a separate warranty for a product. Customers should review warranty details before purchasing, as coverage varies by brand and product type.

A warranty covers only manufacturing defects and does not include damage caused by misuse, accidental drops, unauthorized repairs, exposure to extreme conditions, or other factors outside normal usage. Any modifications made to a product that void its warranty as per the manufacturer’s terms will not be the responsibility of Steeredge.

Customers must provide proof of purchase, such as an invoice or order confirmation, when making a warranty claim. If a product is found eligible for repair or replacement, the manufacturer will determine the next steps. Steeredge is not responsible for the processing time of third-party warranty claims.

For products covered under Steeredge’s warranty policy, claims will be handled as per the terms mentioned on the website. Customers will be guided through the required steps, and replacement or repair will be arranged accordingly.

SECTION 10 -  LIMITATION OF LIABILITY

Steeredge is not liable for indirect, incidental, or consequential damages arising from the use of its products or services. Liability is limited strictly to the amount paid for the purchased item.

Users acknowledge that they are responsible for how they use the products. Steeredge does not guarantee that all products will be suitable for specific purposes, and it is the customer’s responsibility to verify compatibility or other requirements before purchasing.

Any losses resulting from delays, errors, or disruptions beyond Steeredge’s control, including but not limited to carrier delays, technical issues, or external factors, are not covered under liability. Customers are encouraged to report any concerns immediately so they can be addressed within reasonable means.

Steeredge does not accept responsibility for damages resulting from failure to follow installation instructions, incorrect product handling, or unintended usage. Customers should review all safety guidelines provided with their purchase to prevent avoidable issues.

SECTION 11 - INTELLECTUAL PROPERTY

All content available on this website, including but not limited to images, text, product descriptions, logos, and design elements, belongs to Steeredge or its licensors. Any unauthorized use, copying, modification, or distribution of materials from this site is strictly prohibited.

Customers may use the website solely for personal shopping purposes. Any commercial use of website content without prior written permission from Steeredge is not allowed. This includes resale of information, reproduction of product details, or use of website elements for competitive purposes.

Steeredge reserves the right to take legal action against any individual or entity found to be infringing on its intellectual property rights. Anyone aware of unauthorized usage of website content is encouraged to report it through official channels.

Third-party trademarks or brand names displayed on the website belong to their respective owners. Their presence does not imply endorsement or affiliation unless explicitly stated. Customers should refer to official sources for more information about third-party brands or products featured on the website.

SECTION 12 -  ACCOUNT SECURITY

Customers are responsible for safeguarding their account credentials, including login details and passwords. Any actions taken through a registered account will be considered the responsibility of the account holder.

Steeredge strongly advises customers to use strong passwords and avoid sharing login information with others. If unauthorized access is suspected, users should reset their password immediately and inform Steeredge’s support team.

Steeredge is not responsible for any losses, unauthorized transactions, or issues arising from compromised accounts. It is the user’s responsibility to maintain security measures, such as using different passwords for multiple platforms and enabling additional authentication where possible.

For added security, customers should log out of their accounts after using shared or public devices. If an account shows suspicious activity, Steeredge reserves the right to temporarily suspend access until verification is completed.

Customers found engaging in fraudulent activities, unauthorized transactions, or violating website policies may have their accounts permanently restricted. Steeredge reserves the right to investigate any suspicious behavior and take appropriate action.

SECTION 13 - THIRD-PARTY LINKS

Steeredge may provide links to external websites for additional information, partner services, or convenience. These third-party websites operate independently and are not under Steeredge’s control. The presence of a link does not imply endorsement or affiliation.

Customers choosing to interact with third-party websites do so at their own discretion. Any transactions, agreements, or communications with these external platforms are solely between the user and the third party. Steeredge does not assume responsibility for inaccuracies, misleading claims, service failures, or any damages resulting from engagement with such websites.

Third-party websites may have different terms, privacy policies, or security measures. Users are encouraged to review these policies before providing personal information or making a purchase. If a third-party link is found to be misleading or harmful, customers should report it to Steeredge for further review.

SECTION 14 - PROMOTIONS AND DISCOUNTS

Steeredge may offer promotional discounts, seasonal sales, or coupon codes to eligible customers. These promotions are subject to specific terms, including time limitations, usage restrictions, and applicable products or categories.

Discounts and promotional offers may be modified, restricted, or discontinued at any time without prior notice. Steeredge reserves the right to limit the number of uses per customer, reject coupons suspected of misuse, and adjust pricing if errors are detected.

If a promotion is applied incorrectly due to technical errors or unauthorized distribution, Steeredge may revoke the discount and request full payment. Customers found using multiple accounts or fraudulent methods to exploit offers may have their orders canceled or accounts restricted.

Price adjustments for past purchases are not permitted unless explicitly stated. Customers should verify promotion details before completing a purchase, as discounts cannot be retroactively applied once an order is placed.

SECTION 15 - PROHIBITED ACTIVITIES

Users of the Steeredge website must adhere to lawful and ethical practices when engaging with the platform. The following activities are strictly prohibited:

  • Providing false, misleading, or incomplete information during transactions.

  • Attempting unauthorized access to restricted sections of the website or administrative tools.

  • Engaging in fraudulent transactions, including payment fraud, chargeback abuse, or identity theft.

  • Disrupting website operations by introducing harmful software, attempting cyberattacks, or using automated bots to manipulate the system.

  • Violating intellectual property rights by reproducing, modifying, or redistributing content without authorization.

  • Posting false reviews, inappropriate comments, or spam to manipulate ratings or mislead other customers.

Steeredge reserves the right to investigate suspected violations, suspend user accounts, cancel fraudulent orders, or pursue legal action against individuals engaged in prohibited activities. Any misuse of the platform that affects service reliability, security, or other users may result in immediate restrictions.

SECTION 16 - USER-GENERATED CONTENT

Steeredge allows customers to submit reviews, ratings, images, or comments related to their experiences with products and services. By submitting content, users grant Steeredge a non-exclusive, royalty-free license to use, reproduce, modify, and distribute the content for marketing, informational, or promotional purposes.

Users are responsible for ensuring their submissions are accurate, lawful, and do not violate third-party rights. Inappropriate, offensive, defamatory, or misleading content will be removed without prior notice. Any attempts to manipulate product ratings or post false reviews may result in account restrictions.

Steeredge does not assume liability for opinions expressed in user-generated content. Customers should rely on multiple reviews and product descriptions before making a purchase. If a review is found to be fraudulent, misleading, or posted with malicious intent, Steeredge reserves the right to take corrective action.

SECTION 17 - PRIVACY POLICY

Personal information collected during account creation, transactions, or website interactions is managed according to Steeredge’s Privacy Policy. Customers should review this policy to understand how data is collected, stored, and used.

Steeredge does not sell, rent, or share personal information with third parties for unauthorized purposes. Data is processed only for order fulfillment, customer support, promotional communications (with user consent), and legal compliance.

Users have the right to request modifications, deletions, or restrictions on their data where applicable. Steeredge takes necessary precautions to protect customer information from unauthorized access, though users are encouraged to follow best practices for account security.

Third-party services used for payment processing, analytics, or marketing have their own privacy policies. Customers engaging with these services should review their policies separately. If any data breach or unauthorized use is suspected, users are encouraged to report it immediately.

SECTION 18 - FORCE MAJEURE 

Steeredge is not responsible for service interruptions, order delays, or failures caused by circumstances beyond its control. This includes but is not limited to:

  • Natural disasters such as earthquakes, floods, or severe weather conditions.

  • Supply chain disruptions affecting production, warehousing, or shipping.

  • Cyberattacks, data breaches, or significant technical failures impacting operations.

  • Government actions, regulations, or restrictions that affect trade or business continuity.

  • Widespread labor strikes, transportation shutdowns, or unexpected industry disruptions.

If an event classified under force majeure occurs, Steeredge will make reasonable efforts to resume services as soon as conditions allow. Customers affected by delays will be informed about any updates regarding their orders. Refunds or alternative solutions may be provided depending on the situation.

Steeredge cannot be held liable for financial losses, inconveniences, or indirect damages resulting from such events. Customers are encouraged to consider external factors when placing time-sensitive orders, as estimated delivery dates may be impacted by unforeseen disruptions.

SECTION 19 - GOVERNING LAW

All terms and conditions outlined by Steeredge are governed by the laws. Customers agree to comply with all applicable regulations when using this website and purchasing products.

In the event of a dispute, customers should first attempt to resolve concerns through Steeredge’s customer support team. If an amicable resolution cannot be reached, disputes may be handled through arbitration or legal proceedings in the appropriate jurisdiction.

Arbitration will be conducted under the rules established by the relevant arbitration authority. Legal claims must be filed within the jurisdiction specified by Steeredge. Customers agree to waive class-action lawsuits and handle disputes on an individual basis unless prohibited by law.

Steeredge is committed to fair dispute resolution practices and will work with customers to address concerns within reasonable means. If legal action is pursued, both parties must abide by the final decision of the arbitration or court ruling.

SECTION 20 - CONTACT INFORMATION

For any questions, concerns, or clarifications regarding these terms and conditions, customers may reach out to Steeredge through the following channels:

Email: support@steeredge.in
Phone: +91 921148573

Customer support inquiries should include relevant details such as order number, product details, or account information to facilitate faster assistance. Support teams are available during standard business hours, and response times may vary based on query volume.

For warranty claims, returns, or disputes, customers may be required to provide additional documentation, including proof of purchase, images of defective products, or order details. Steeredge will process such requests based on the policies outlined in this document.